However, when choosing a fire alarm company to install a system, the client should be aware of fire alarm manufacturers that have a restricted access policy to their software and parts. The fire alarm company will have an agreement with the manufacturer, in return for such an agreement, the manufacturer will only train and sell equipment to that particular group of companies. Or the manufacturer and the fire alarm company are one unit. Therefore, when the company installs the fire alarm system, they are the only ones who are able to carry out maintenance and repairs over the lifetime of the system. This usually leads to higher cost, due to limited or no competition. The term used in the fire industry for such systems is “Closed Protocol”. However, the true meaning is “Restricted Access”. So when inquiring about the system the company are proposing to install, make sure you ask the question.