Housing
Housing Association: Fire Safety Across 3,500 Homes
Planned maintenance, 24/7 call-outs and remedial works across 3,500 homes in London.
The challenge
A large housing association needed coordinated maintenance and responsive support for fire-safety equipment across a portfolio of 3,500 dwellings in London and the South East. Delivery had to bring together scheduled visits, emergency repairs and actions arising from fire risk assessments.
Our approach
Fire Systems provided planned and preventive maintenance, a 24/7/365 call-out service, emergency repairs and replacement of defective equipment. The programme also covered the implementation of fire risk assessment actions.
Infor SyteLine supported programme visibility, KPI reporting and service documentation. Electronic certification was provided within 48 hours of completed visits, with QR-code asset tracking supporting traceable records.
Documented outcomes
The tender evidence records more than 6,000 completed fire risk assessment actions and written recognition of 100% KPI performance. These figures describe the documented contract performance, rather than a guarantee for every future reporting period.
Client feedback
“Well done on getting to 100% KPI performance.” — Fire Safety Manager, housing association client
Images illustrate Fire Systems activities and are not presented as photographs of the client's properties.
Client's Name
Housing association, London and the South East
Duration
Programme established March 2019
Solution
Coordinated maintenance, 24/7 call-outs, FRA remedial works and digital service records.
