Housing
Housing Portfolio: Fire Safety with a Clear Audit Trail
Paperless servicing, QR-code asset tracking and clear reporting across a housing portfolio.
The challenge
A large London housing group required reliable fire-safety maintenance alongside clear evidence of completed servicing. Managing approximately 17,600 service calls annually, excluding call-outs and remedial works, required a consistent approach to scheduling, reporting and record keeping.
Our approach
Fire Systems supported the service with integrated Infor SyteLine and Tableau reporting, enabling visibility of work programmes, completion dates and required tasks. Engineers recorded work electronically, and service reports were checked by the compliance team.
QR-code asset tagging provided a unique reference for fire-protection assets. Device-specific service records and electronic certificates supplied within 48 hours of completed visits helped create an accessible audit trail.
Teams coordinated access with property managers and residents, scheduled disruptive work considerately and communicated the scope and timing of visits.
Documented outcomes
The tender evidence describes a paperless process supporting approximately 17,600 annual service calls. It also records positive client feedback on KPI reporting, with performance above 95% at the time of that feedback.
Client feedback
“Everything showing over 95% and only 25 showing overdue which is fantastic.” — Operations Manager, housing association client
Images illustrate Fire Systems activities and are not presented as photographs of the client's properties.
Client's Name
London housing group
Duration
Recurring planned and reactive service
Solution
Planned servicing, responsive repairs, QR-code asset records and electronic certification.
